Privacy Policy

Effective Date: Feb 2025

At Trade Lance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app and web.

1. Information We Collect

• Personal Information: We may collect your name, email, phone number, and payment details to process payments.
• Payment Information: Details about your payment methods and transaction history.
• Usage Data: Information on your interactions within the app, device details, and IP address.
• Location Data: We do not collect location data.

2. How We Use Your Information

• To enable and process payments.
• To verify your identity and prevent fraud.
• To provide customer support and improve the app.
• To communicate important updates and offers.

3. Third-Party Services and APIs

We use third-party payment gateways (e.g., MTN mobile money) and utility providers. Their privacy policies apply separately.

4. Data Sharing

• We do not sell or rent your personal data.
• We share data only with trusted service providers and legal authorities when required.

5. Data Security

We implement encryption and secure gateways to protect your data, but no method is 100% secure.

6. Your Rights and Choices

• You may update or delete your information by contacting us.
• Opt-out of marketing emails or push notifications via app settings.

7. Changes to This Privacy Policy

We may update this policy, and changes will be reflected here with an updated effective date.

Contact Us

Trade Lance Limited
Email: customerservice@trade-lance.co.ug
Address: 5th Floor, Guardian Georgia Building, Plot 67 Spring Rd, Kampala